Privacy Policy
This Privacy Policy explains how Lumyx Consulting ("Lumyx", "we", "us", or "our") collects, uses, shares, and protects personal information when you use our website, submit forms, book appointments, or communicate with us.
Information We Collect
- Contact and lead data: name, email, phone number, company/business name, requested service, and information you submit in forms.
- Booking data: appointment date/time and related scheduling details submitted through our booking widget provider.
- Device and usage data: browser type, pages visited, referral source, and interaction events collected through analytics and advertising tools.
How We Use Information
- Respond to inquiries and deliver requested services.
- Schedule and manage growth audit and strategy call appointments.
- Send operational communications and requested marketing updates.
- Measure site performance, improve campaigns, and optimize user experience.
- Comply with legal obligations and protect against misuse or fraud.
SMS and A2P Messaging Disclosures
If you provide a phone number and check the SMS consent box on our website form, you opt in to receive text messages (SMS/MMS) from Lumyx Consulting. This is a conversational and informational messaging program used for the following use cases: appointment reminders and confirmations, scheduling and follow-up for your free growth audit or strategy call, responses to your inquiries, and occasional service updates related to the services you requested.
- Message frequency: message frequency varies based on your interaction with us.
- Message and data rates: message and data rates may apply, charged by your mobile carrier.
- Opt out: you can cancel the SMS service at any time by replying STOP. After you reply STOP, we will send a confirmation message and no further messages will be sent.
- Help: reply HELP for assistance, or contact us at Lumyxagency@gmail.com or (248) 238-2704.
- Carriers are not liable for delayed or undelivered messages.
- SMS consent is never a condition of purchase and is not required to submit our forms.
- You must be at least 18 years old to opt in to receive SMS messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for the purpose of SMS are not shared, sold, or rented to any third parties or affiliates under any circumstances.
Cookies and Tracking Technologies
We and our service providers may use cookies, pixels, and similar technologies to understand traffic and campaign effectiveness. You can control cookies through your browser settings.
How We Share Information
We may share information with trusted vendors that help operate our website and services, such as CRM, booking, analytics, and communication providers, only as needed to deliver our services. We may also disclose information if required by law or to protect our rights. As stated above, mobile phone numbers and SMS opt-in data are excluded and are never shared with third parties or affiliates for marketing or promotional purposes.
Data Retention
We retain personal information only as long as needed for business, legal, and operational purposes, then delete or de-identify it where appropriate.
Your Choices
- You may opt out of SMS by replying STOP.
- You may unsubscribe from marketing emails using the unsubscribe link in those emails.
- You may request access, correction, or deletion by contacting us below.
Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No online method is 100% secure, so we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have privacy questions or requests, contact us at Lumyxagency@gmail.com or call (248) 238-2704.